Privacy Policy

We collect the following types of information:

• Account information — your name, email address, and (if provided) phone number and password.
• Profile & preferences — your language choice, the exams you are preparing for, and your settings.
• Learning activity — your practice attempts, mock-test responses, scores, time taken, bookmarks, and progress.
• Payment information — when you buy a subscription, payments are processed by Razorpay, our third-party payment gateway. We receive transaction confirmation and limited billing details, but we do not store your full card or bank account details.
• Technical & usage data — your IP address, browser type, device information, pages viewed, and cookies or similar technologies.
• Communications — messages, feedback, or queries you send to us.

We use your information to:

• Provide, operate, and maintain the Service and your account.
• Personalise your learning experience and track your progress.
• Process payments and manage your subscriptions.
• Respond to your queries, feedback, and support requests.
• Improve our content, features, and performance through analysis.
• Send important service-related notices and, with your consent, updates or offers.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with our legal obligations.

We process your personal data based on your consent and as necessary to provide the Service you have requested, in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law. You may withdraw your consent at any time (see "Your Rights"); withdrawal will not affect processing already carried out lawfully.

We use cookies and local storage to keep you signed in, remember your language preference, and understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may affect how the Service works.

We do not sell your personal data. We share it only as needed, in the following cases:

• Service providers — trusted vendors who host our infrastructure, process payments, deliver communications, or provide analytics, under confidentiality obligations.
• Legal requirements — when required by law, regulation, legal process, or a valid government request.
• Protection of rights — to enforce our Terms, or protect the rights, safety, and property of Pankh, our users, or others.
• Business transfer — in connection with a merger, acquisition, or sale of assets, your information may be transferred, subject to this Policy.

We keep your personal data only as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer required, we delete or anonymise it.

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Request erasure of your data, subject to legal limits.
• Withdraw your consent to processing at any time.
• Nominate another individual to exercise your rights in the event of your death or incapacity, as provided under the DPDP Act.
• Lodge a grievance with our Grievance Officer (below) or with the Data Protection Board of India.

To exercise any of these rights, contact us at pankh.support@gmail.com.

The Service is intended for users who are 18 years or older. If you are under 18, you may use the Service only under the supervision and with the consent of a parent or legal guardian who accepts this Policy on your behalf. We do not knowingly collect data from children without verifiable parental consent; if we learn that we have, we will delete it.

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing any information with them.

Your data may be stored and processed on servers operated by our service providers, which may be located in or outside India. We take steps to ensure that your data is handled in line with this Policy wherever it is processed.

We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email, and the "Last updated" date above will be revised. Your continued use of the Service after changes means you accept the updated Policy.

In accordance with the Information Technology Act, 2000 (and the rules thereunder) and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any questions, complaints, or requests regarding your personal data:

• Grievance Officer: Keshav Kumar Jha
• Email: pankh.support@gmail.com

We will acknowledge and address grievances within the timelines required by applicable law.